besides Bkk area and Phuket, they have 3G in most of Chiang Mai city at least for a year now… also I heard about Samui, but can’t confrim as haven’t been there for 1,5 years now
just make sure your phone supports 850 MHz 3G (all iPhones from 3G do, but many phones, especially older, do not)… if no, your phone will fall back to 2G service, which is often a bit slow even with EDGE (5-15 kByte/s) and in remote areas there’s sometimes no EDGE (only GPRS, which is painfully slow)… in Bkk and around (including Pattaya) this is not so pronounced and it’s often fast
if using 2G, better choice is DTAC.. I’m using it 4+ years (truemove 1+) and the speed is fast for 2G (20-25 kbyte/s) almost everywhere/all the time. I even ever tried to use video Skype chat while in the train, and as long as there’s dtac signal, it works (!), albeit slow. But for 3G covered areas, yes, truemove is much better – plus, their call prices (including international, both regular and “low-cost” 00600 prefix) are often cheaper
True sucks! I can’t access to mobile internet for 2 days, it gave me a lot of inconvenience and trouble. And I tried the calling centre 1331, i waited for 30 minutes, no one answered the call. And i tried the online chatting, for the english version, just one person waiting took me like an hour to wait, and i finally have to give up! There is no one that that one person were chatting for an hour. I think they just make it default so they don’t need to give the service! It’s just plain annoying and fucking suck!Â
True is in third place for English customer service. If you want the best customer service, use DTAC Happy. That said, I do currently use True and have had luck with getting an English speaking operator to cancel my 3G package, so I could upgrade to the larger one.
disappiontedcustomer
May 15, 2013 at 7:49 pm - Reply
I couldn’t access to mobile internet since september 2012 until I went to a different country and used a different sim card.
Thai 3G is as ancient than stone age I.T green screen type-rs.. I could get quicker internet on a 56K dial-up than the so-called 3G in Thailand… True, AIS, DTAC, 3BB, tried them all and they all s*** BIG TIME… So don’t waste your time and money on these so called packages… Leave this 3rd world country….
That said, I just talked to some visiting Canadians and they were more than impressed with the speed. Personally I can do viber and skype calls on 3G at times, and youtube videos are watchable.
Would agree with you they are at the bottom of the pile. But having 3 choices rather than only two, is a good thing.
A True Beliver
October 31, 2012 at 11:33 pm - Reply
Its a wonderful company among the very best, they even CHARGE YOU $$$ to call customer service, and put you on hold as your airtime runs out. YES it is on your air time! I simply dont understand why everyone thinks they are so bad, especially since they invente the technology and not took it from the US and other countries.
A True Beliver
October 31, 2012 at 11:36 pm - Reply
Its a wonderful company among the very best, they even CHARGE YOU $$$ to call customer service, and put you on hold as your airtime runs out. YES it is on your air time! I simply don’t understand why everyone thinks they are so bad, especially since they invented the technology and not take it from the US and other countries.
Nc-mielkewo2
November 19, 2012 at 10:32 am - Reply
Support in English is practically non existing. It is not possible to extend validity through *9344
disappiontedcustomer
May 15, 2013 at 7:44 pm - Reply
I’ve been using true move for over 5 years now and got a smartphone with wifi 2 years ago, nothing went wrong until end of last year, whenever i tried to turn on my wifi it said: error and when i turned on my mobile network, the wifi would turn on and say: Unable to scan for networks. I tried fixing it and bought package T2 and neither the mobile network or the wifi will turn on. I waisted 200 baht and nothing had changed.
disappiontedcustomer
May 15, 2013 at 7:46 pm - Reply
When I went to a different country and used a different SIM it worked perfectly, so I’m guessing it’s not my phone.
We’ve have 3G+ service, 6MB+ throughput, in a small village 30 minutes outside of Korat, for over a year. Works great, I can work tethered as if I was on a wire in Bangkok. And it’s not a rare pocket of service. They have HSPDA throughout the countryside. It’s the best network for speed, especially in remote places. EDGE is unusable. Get a SIM and give it a try. Their English support through SMS and online is weak at best though.
I tried to call 1331 – all in Thai. Yesterday, before I bought credit, there was an English option and I spoke to someone, though they couldn’t explain things very well, I figured if their lines weren’t jammed, at least their 3G must be operational. Perfect timing for them to completely drop English support.
Go on the website – look for promotions / packages with bandwidth –
WHERE??? Can’t find out what the plans offer or what they include. The ONLY way to get anything done is to go to the office – waste 1/2 a day going, returning, waiting in line, in other words.
Finally figure out how to get a package working – tether to my computer to put the message-responses through Google-Translate. Plan is active. Connect OK. But… it will only let me load TrueMove’s website. SWELL – and no tech support, chat “1st in line” for 2 hours (clearly that is unmanned).
OTOH, AIS 3G, which they offer through TOT (they don’t have their own 3G network), has been offline for 4 days. Call AIS – have to press ‘2’ every 10 seconds (I timed it) or they drop the call. Then, “Oh, everything is fine, sir” but will not authenticate User/Pass. Call TOT – no answer for 1 hour – clearly they have a problem.
So, TOT is down, AIS uses broken TOT, TrueMove doesn’t have any information I can read or anyone to speak to. Any other 3G options out there??
Why is it I can go to Cambodia and get 6X bandwidth for the same price, AND people who speak fair-English AND buy a visa for a year at a time and be generally unmolested? It is clear which country is “Open For Modern Business.”
Hi there. I have some trouble with signing up on truemove H online. When
i type in the IMEA number after Choosing the brand and device, the
chosen brand and devise disappears automatically. And vice versa the
same stupid thing!
Is there a solution for this? i am doing something wrong? Please help, Thanks in advanse.
It is a pity that rather big firms as true move think that thailand is the centre of the universe. WAKE UP! Asean is coming and all your neighbouring countries plus the rest of the world dont speak or read thai.
I had a Thai student tell me quote ” the Thais are educated now ” which would explain why all the younger Thais work in the malls and not the bars. Now mostly older Thais from 2003 or so work in the bars and seem to be smarter than the educated twittering, Instagraming, facebooking, googleing younger “educated” Thais in the mall. So educated that they all have the same phone lol. I have been here along time and yes they are growing and changing but they don’t understand the education they received or something, Its like teaching someone to fly and then giving them a 737. You have a nice plane but don’t understand it. Good education but not ready for it.
The educated Thai has a new word now you didn’t hear back in 2000, its “Promotion” which they don’t understand. Having returning customers is a long term investment and in the tourist market when your customer service lacks then it takes around 2 years to see the start of the drop. The Thai baht and tourist are dropping like I said it would 2 years ago. Back in the day they didn’t charge you to use the restroom even if you were not a customer now they charge you which is small but even has gone up from 5 to 10 + baht . When I saw this happen I knew it was the end. Even though its small amount it shows how they think.
Soon they will charge you for ice,ketchup,salt and pepper with your meal. They like to increase the price without thinking, like they did with minimum wage and caused small business to lay off, reduce weekly hours and reduce jobs. The word complimentary is not in the Thai dictionary, they just learned the word promotion and use it to rip you off LoL. The blue shirts removed a democratically elected leader because they think she caused the market crash when it was a global issue, also they decided they didn’t like her for a number of reasons, so they blamed her for her brothers rice scandal, but its ok for the military to kill Russian tycoons. So then they went into martial law had a curfew and bars close early and tourist flee. This is why democracy doesn’t work in most places. They only see short term, if your economy is not ready to increase minimum wage and you force it then small business will lay off workers, stop hiring, reduce hours per week and large business will relocated to Vietnam ect.
So the blue shirts won red shirts lost.
Well tourist are dropping like flies, bars and restaurants are closing and they baht is moving into my favor. Sad thing is they will never know why or what caused there crash. All the foreigners are going to Cambodia,Vietnam, Phil. I am as well.
I already have a condo in Cambodia. It was refreshing to ask my server how much for for the ice teas? he said ” are you crazy your a guest here, you no pay for ice tea, its complimentary”. That was nice. Cambodians understand complimentary and speak good English and don’t charge you for stupid things like using the restroom even if your not a customer which is nice when there economy has a large interest in English tourists. Its nice to be able to speak the language of your customers.
I have been all over from Latin America ect and everyone understands complimentary but the Thais never heard of it.
Information is bogus. Dialed 9304 and got a message that the call can’t be completed. Still looking for ANY help using this awful, horrible, despicable service. Anyone know of any other better services here in Thailand? Man I miss Verizon!
I had a Thai student tell me quote ” the Thais are educated now ” which
would explain why all the younger Thais work in the malls and not the
bars. Now mostly older Thais from 2003 or so work in the bars and seem
to be smarter than the educated twittering, Instagraming, facebooking,
googleing younger “educated” Thais in the mall. So educated that they
all have the same phone lol. I have been here along time and yes they
are growing and changing but they don’t understand the education they
received or something, Its like teaching someone to fly and then giving
them a 737. You have a nice plane but don’t understand it. Good
education but not ready for it.
The educated Thai has a new word now
you didn’t hear back in 2000, its “Promotion” which they don’t
understand. Having returning customers is a long term investment and in
the tourist market when your customer service lacks then it takes around
2 years to see the start of the drop. The Thai baht and tourist are
dropping like I said it would 2 years ago.
Back in the day Thais
didn’t charge for the restroom even if you were not a customer now they
charge a small 5 to 10 + baht . When I saw this happen I knew it was the
end. Even though its small amount it shows how they think.
Soon they
will charge you for ice, ketchup, salt and pepper with your meal. They
like to increase the price without thinking, like they did with minimum
wage and caused small business to lay off, reduce weekly hours and
reduce jobs. The word complimentary is not in the Thai dictionary, they
just learned the word promotion and use it to rip you off LoL.
Then
the blue shirts removed a democratically elected leader because they
think she caused the market crash when it was a global issue. Also they
decided they didn’t like her for various reasons, so they blamed her
for her brothers rice scandal, but its ok for the military to kill
Russian tycoons by shooting all 5 of them in the face in a public
resturant.
So then they went into martial law had a curfew causing
bars to close early and tourist flee. This is why democracy doesn’t work
in most places. They only see short term, if your economy is not ready
to increase minimum wage and you force it then small business will lay
off workers, stop hiring, reduce hours per week and large business will
relocated to Vietnam ect.
So the blue shirts won red shirts lost.
Well
tourist are dropping like flies, bars and restaurants are closing and
they baht is moving into my favor. Sad thing is they will never know why
or what caused there crash. All the foreigners are going to
Cambodia,Vietnam, Phil. I am as well.
I already have a condo in
Cambodia. It was refreshing to ask my server how much for for the ice
teas? he said ” are you crazy your a guest here, you no pay for ice tea,
its complimentary”. That was nice. Cambodians understand complimentary
and speak good English and don’t charge you for stupid things like using
the restroom even if your not a customer which is smart when there
economy has a large interest in English tourists. Its a good idea to be
able to speak the language of your customers.
I have been all over from Latin America ect and everyone understands complimentary but the Thais never heard of it.
how 3g work in BKK so far?
excellent, there’s a coverage map on their website, but I feel like it’s at least a year outdated, as there’s 3g signal in many other areas as well
I find TrueMove 3G in Patong, Phuket is fantastic and would recommend it to any travellor.
+100
Very good service, good price!
+100
Very good service, good price!
If you are coming to Thailand with an iPhone, then your only real choice is True Move.
Just want to say this is no longer true.. as all 3 networks have 3G now.
besides Bkk area and Phuket, they have 3G in most of Chiang Mai city at least for a year now… also I heard about Samui, but can’t confrim as haven’t been there for 1,5 years now
just make sure your phone supports 850 MHz 3G (all iPhones from 3G do, but many phones, especially older, do not)… if no, your phone will fall back to 2G service, which is often a bit slow even with EDGE (5-15 kByte/s) and in remote areas there’s sometimes no EDGE (only GPRS, which is painfully slow)… in Bkk and around (including Pattaya) this is not so pronounced and it’s often fast
if using 2G, better choice is DTAC.. I’m using it 4+ years (truemove 1+) and the speed is fast for 2G (20-25 kbyte/s) almost everywhere/all the time. I even ever tried to use video Skype chat while in the train, and as long as there’s dtac signal, it works (!), albeit slow. But for 3G covered areas, yes, truemove is much better – plus, their call prices (including international, both regular and “low-cost” 00600 prefix) are often cheaper
they do have unlimited data plans, for a while now.. just under 800THB
i receive text messages from TRUEMOVE in thai .. I wanna change them into english how do it do tht ?
I also have the same problem, and have not seen anywhere to change them to English.
True sucks! I can’t access to mobile internet for 2 days, it gave me a lot of inconvenience and trouble. And I tried the calling centre 1331, i waited for 30 minutes, no one answered the call. And i tried the online chatting, for the english version, just one person waiting took me like an hour to wait, and i finally have to give up! There is no one that that one person were chatting for an hour. I think they just make it default so they don’t need to give the service! It’s just plain annoying and fucking suck!Â
True is in third place for English customer service. If you want the best customer service, use DTAC Happy. That said, I do currently use True and have had luck with getting an English speaking operator to cancel my 3G package, so I could upgrade to the larger one.
I couldn’t access to mobile internet since september 2012 until I went to a different country and used a different sim card.
All promotion are fantastic very reasonable price
Why cant i top up with voucher?? I type *120*voucher number# nothing happen’s
Please contact us from your email used on your or order so we can identify you.
Thai 3G is as ancient than stone age I.T green screen type-rs.. I could get quicker internet on a 56K dial-up than the so-called 3G in Thailand… True, AIS, DTAC, 3BB, tried them all and they all s*** BIG TIME… So don’t waste your time and money on these so called packages… Leave this 3rd world country….
That said, I just talked to some visiting Canadians and they were more than impressed with the speed. Personally I can do viber and skype calls on 3G at times, and youtube videos are watchable.
That is the best you could do for everyone – Return to sender. Thank you.
how can be 3G be as ancient as stone age? . I bet you are more ancient than 3G. it shows in your profile name you ..compoop.
True is the worst! Try not to support them if possible. Their coverage is criminal and their customer support is a joke.
Would agree with you they are at the bottom of the pile. But having 3 choices rather than only two, is a good thing.
Its a wonderful company among the very best, they even CHARGE YOU $$$ to call customer service, and put you on hold as your airtime runs out. YES it is on your air time! I simply dont understand why everyone thinks they are so bad, especially since they invente the technology and not took it from the US and other countries.
Its a wonderful company among the very best, they even CHARGE YOU $$$ to call customer service, and put you on hold as your airtime runs out. YES it is on your air time! I simply don’t understand why everyone thinks they are so bad, especially since they invented the technology and not take it from the US and other countries.
Support in English is practically non existing. It is not possible to extend validity through *9344
Here in Pattaya , brilliant 3G in IPad even on beach
How do I find my number on an iPad
I’ve been using true move for over 5 years now and got a smartphone with wifi 2 years ago, nothing went wrong until end of last year, whenever i tried to turn on my wifi it said: error and when i turned on my mobile network, the wifi would turn on and say: Unable to scan for networks. I tried fixing it and bought package T2 and neither the mobile network or the wifi will turn on. I waisted 200 baht and nothing had changed.
When I went to a different country and used a different SIM it worked perfectly, so I’m guessing it’s not my phone.
We’ve have 3G+ service, 6MB+ throughput, in a small village 30 minutes outside of Korat, for over a year. Works great, I can work tethered as if I was on a wire in Bangkok. And it’s not a rare pocket of service. They have HSPDA throughout the countryside. It’s the best network for speed, especially in remote places. EDGE is unusable. Get a SIM and give it a try. Their English support through SMS and online is weak at best though.
I tried to call 1331 – all in Thai. Yesterday, before I bought credit, there was an English option and I spoke to someone, though they couldn’t explain things very well, I figured if their lines weren’t jammed, at least their 3G must be operational. Perfect timing for them to completely drop English support.
Go on the website – look for promotions / packages with bandwidth –
WHERE??? Can’t find out what the plans offer or what they include. The ONLY way to get anything done is to go to the office – waste 1/2 a day going, returning, waiting in line, in other words.
Finally figure out how to get a package working – tether to my computer to put the message-responses through Google-Translate. Plan is active. Connect OK. But… it will only let me load TrueMove’s website. SWELL – and no tech support, chat “1st in line” for 2 hours (clearly that is unmanned).
OTOH, AIS 3G, which they offer through TOT (they don’t have their own 3G network), has been offline for 4 days. Call AIS – have to press ‘2’ every 10 seconds (I timed it) or they drop the call. Then, “Oh, everything is fine, sir” but will not authenticate User/Pass. Call TOT – no answer for 1 hour – clearly they have a problem.
So, TOT is down, AIS uses broken TOT, TrueMove doesn’t have any information I can read or anyone to speak to. Any other 3G options out there??
Why is it I can go to Cambodia and get 6X bandwidth for the same price, AND people who speak fair-English AND buy a visa for a year at a time and be generally unmolested? It is clear which country is “Open For Modern Business.”
Well, that leaves DTAC, which is the leader in English language support.
hey where do u go to get your screen fixed for the true move tablet ??
Hi there. I have some trouble with signing up on truemove H online. When
i type in the IMEA number after Choosing the brand and device, the
chosen brand and devise disappears automatically. And vice versa the
same stupid thing!
Is there a solution for this? i am doing something wrong? Please help, Thanks in advanse.
sincerely, Jean
How can I get SMS so that I can text with True H 3G?
It is a pity that rather big firms as true move think that thailand is the centre of the universe. WAKE UP! Asean is coming and all your neighbouring countries plus the rest of the world dont speak or read thai.
I had a Thai student tell me quote ” the Thais are educated now ” which would explain why all the younger Thais work in the malls and not the bars. Now mostly older Thais from 2003 or so work in the bars and seem to be smarter than the educated twittering, Instagraming, facebooking, googleing younger “educated” Thais in the mall. So educated that they all have the same phone lol. I have been here along time and yes they are growing and changing but they don’t understand the education they received or something, Its like teaching someone to fly and then giving them a 737. You have a nice plane but don’t understand it. Good education but not ready for it.
The educated Thai has a new word now you didn’t hear back in 2000, its “Promotion” which they don’t understand. Having returning customers is a long term investment and in the tourist market when your customer service lacks then it takes around 2 years to see the start of the drop. The Thai baht and tourist are dropping like I said it would 2 years ago. Back in the day they didn’t charge you to use the restroom even if you were not a customer now they charge you which is small but even has gone up from 5 to 10 + baht . When I saw this happen I knew it was the end. Even though its small amount it shows how they think.
Soon they will charge you for ice,ketchup,salt and pepper with your meal. They like to increase the price without thinking, like they did with minimum wage and caused small business to lay off, reduce weekly hours and reduce jobs. The word complimentary is not in the Thai dictionary, they just learned the word promotion and use it to rip you off LoL. The blue shirts removed a democratically elected leader because they think she caused the market crash when it was a global issue, also they decided they didn’t like her for a number of reasons, so they blamed her for her brothers rice scandal, but its ok for the military to kill Russian tycoons. So then they went into martial law had a curfew and bars close early and tourist flee. This is why democracy doesn’t work in most places. They only see short term, if your economy is not ready to increase minimum wage and you force it then small business will lay off workers, stop hiring, reduce hours per week and large business will relocated to Vietnam ect.
So the blue shirts won red shirts lost.
Well tourist are dropping like flies, bars and restaurants are closing and they baht is moving into my favor. Sad thing is they will never know why or what caused there crash. All the foreigners are going to Cambodia,Vietnam, Phil. I am as well.
I already have a condo in Cambodia. It was refreshing to ask my server how much for for the ice teas? he said ” are you crazy your a guest here, you no pay for ice tea, its complimentary”. That was nice. Cambodians understand complimentary and speak good English and don’t charge you for stupid things like using the restroom even if your not a customer which is nice when there economy has a large interest in English tourists. Its nice to be able to speak the language of your customers.
I have been all over from Latin America ect and everyone understands complimentary but the Thais never heard of it.
I want know the price plan for true move sim card.
As cheap as 50 baht.
Is this website actually up-to-date? Does anyone monitor it???
Yes and yes.
Yes it’s still alive and well.
Information is bogus. Dialed 9304 and got a message that the call can’t be completed. Still looking for ANY help using this awful, horrible, despicable service. Anyone know of any other better services here in Thailand? Man I miss Verizon!
Are you on True Move or True Move H?
Anyone know how to transfer credit?
Hi Fafa, it differs for each network and I think only one of them is easy.
am i from india i want to know if any special pack is available for calling to india?
nothing but rip offs…
I cant call any customer service what should i do? I got 500 bhat but still cant register to any surfing packages huhu help please
I had a Thai student tell me quote ” the Thais are educated now ” which
would explain why all the younger Thais work in the malls and not the
bars. Now mostly older Thais from 2003 or so work in the bars and seem
to be smarter than the educated twittering, Instagraming, facebooking,
googleing younger “educated” Thais in the mall. So educated that they
all have the same phone lol. I have been here along time and yes they
are growing and changing but they don’t understand the education they
received or something, Its like teaching someone to fly and then giving
them a 737. You have a nice plane but don’t understand it. Good
education but not ready for it.
The educated Thai has a new word now
you didn’t hear back in 2000, its “Promotion” which they don’t
understand. Having returning customers is a long term investment and in
the tourist market when your customer service lacks then it takes around
2 years to see the start of the drop. The Thai baht and tourist are
dropping like I said it would 2 years ago.
Back in the day Thais
didn’t charge for the restroom even if you were not a customer now they
charge a small 5 to 10 + baht . When I saw this happen I knew it was the
end. Even though its small amount it shows how they think.
Soon they
will charge you for ice, ketchup, salt and pepper with your meal. They
like to increase the price without thinking, like they did with minimum
wage and caused small business to lay off, reduce weekly hours and
reduce jobs. The word complimentary is not in the Thai dictionary, they
just learned the word promotion and use it to rip you off LoL.
Then
the blue shirts removed a democratically elected leader because they
think she caused the market crash when it was a global issue. Also they
decided they didn’t like her for various reasons, so they blamed her
for her brothers rice scandal, but its ok for the military to kill
Russian tycoons by shooting all 5 of them in the face in a public
resturant.
So then they went into martial law had a curfew causing
bars to close early and tourist flee. This is why democracy doesn’t work
in most places. They only see short term, if your economy is not ready
to increase minimum wage and you force it then small business will lay
off workers, stop hiring, reduce hours per week and large business will
relocated to Vietnam ect.
So the blue shirts won red shirts lost.
Well
tourist are dropping like flies, bars and restaurants are closing and
they baht is moving into my favor. Sad thing is they will never know why
or what caused there crash. All the foreigners are going to
Cambodia,Vietnam, Phil. I am as well.
I already have a condo in
Cambodia. It was refreshing to ask my server how much for for the ice
teas? he said ” are you crazy your a guest here, you no pay for ice tea,
its complimentary”. That was nice. Cambodians understand complimentary
and speak good English and don’t charge you for stupid things like using
the restroom even if your not a customer which is smart when there
economy has a large interest in English tourists. Its a good idea to be
able to speak the language of your customers.
I have been all over from Latin America ect and everyone understands complimentary but the Thais never heard of it.
I want to chang langauge in Myanmar or english.I can’t 9304 call center.please help……..