True Move Prices, Promotions and Keypress codes

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True Move Prices, Promotions and Keypress codes

First understand the difference between True Move and True Move H.   True Move sims are still available and some times are given out free at airports or called intersim, but these have a limit of Edge speeds.  All new accounts are branded “True Move H“, and this is where you’ll find 3G and 4G mobile internet.  This means if you are buying a new True sim, it’s most likely True Move H.  It also means that if you want fast internet, and not EDGE, stay away from True Move.

3G / 4G Data plans

For the new True Move H data plans check out our page of all carrier 3G plans.

USSD Keypress Codes

  • Refill your credit: *123*top up number#
  • Balance check: #123#
  • Remaining data check: *900#
  • Show your number: *833# or dial 9303
  • Check promotion: *835#
  • Switch Promotion: 9305
  • Change Language: 9304
  • TrueMove Care: 1331 (3 baht per call)  or +66-8-9100-1331
  • Extend Validity: *9344 (3 baht per call)
  • Activate new SIM card: 9302  or #110#
  • Low cost call: 00600+Country Code+Area Code+Destination Number
  • First call: 006+Country Code+Area Code+Destination Number
  • Get free wifi: Text “wifi” to 9433  (username and pass will be sent via sms)
  • Buy WiFi for one day: Text “1day” to 9434
  • Sign up of WiFi / EDGE / GPRS / 3G: *9000
  • Change Language: 9304
  • Activate GPRS: 9779

True Move Tourist Sim Card

Details of the calling and internet plans of the 299 Baht Tourist SIM Card.

true move tourist sim 3g

Pros and Cons of True move

Not sure about the True Move network? Here’s our take:

Pros

  • WiFi connection with True hot spots
  • Promotions across their products (cable/sat tv, internet and land line)
  • Fixed price international data roaming

Cons

  • False use of 4G in their marketing
  • No longer supporting 3G on True Move
  • 3rd place in nationwide coverage
  • Poor customer support
  • Poor English language support
  • No online SIM management
2017-04-05T09:30:28+00:00 September 23rd, 2010|Blog, True Move|54 Comments
  • Koonnai Lee Tanyanisar

    how 3g work in BKK so far?

    • excellent, there’s a coverage map on their website, but I feel like it’s at least a year outdated, as there’s 3g signal in many other areas as well

  • I find TrueMove 3G in Patong, Phuket is fantastic and would recommend it to any travellor.

    • Igor

      +100
      Very good service, good price!

    • Igor

      +100
      Very good service, good price!

  • topup

    If you are coming to Thailand with an iPhone, then your only real choice is True Move.

    • Just want to say this is no longer true.. as all 3 networks have 3G now.

  • besides Bkk area and Phuket, they have 3G in most of Chiang Mai city at least for a year now… also I heard about Samui, but can’t confrim as haven’t been there for 1,5 years now

    just make sure your phone supports 850 MHz 3G (all iPhones from 3G do, but many phones, especially older, do not)… if no, your phone will fall back to 2G service, which is often a bit slow even with EDGE (5-15 kByte/s) and in remote areas there’s sometimes no EDGE (only GPRS, which is painfully slow)… in Bkk and around (including Pattaya) this is not so pronounced and it’s often fast

    if using 2G, better choice is DTAC.. I’m using it 4+ years (truemove 1+) and the speed is fast for 2G (20-25 kbyte/s) almost everywhere/all the time. I even ever tried to use video Skype chat while in the train, and as long as there’s dtac signal, it works (!), albeit slow. But for 3G covered areas, yes, truemove is much better – plus, their call prices (including international, both regular and “low-cost” 00600 prefix) are often cheaper

  • dizz

    they do have unlimited data plans, for a while now.. just under 800THB

  • Rasikmunaf

    i receive text messages from TRUEMOVE in thai .. I wanna change them into english how do it do tht ?

    • I also have the same problem, and have not seen anywhere to change them to English.

      • Nomad Man

        likewise,all texts incoming are just a pile of square boxes.how to u contact these fuckers?

  • jing~

    True sucks! I can’t access to mobile internet for 2 days, it gave me a lot of inconvenience and trouble. And I tried the calling centre 1331, i waited for 30 minutes, no one answered the call. And i tried the online chatting, for the english version, just one person waiting took me like an hour to wait, and i finally have to give up! There is no one that that one person were chatting for an hour. I think they just make it default so they don’t need to give the service! It’s just plain annoying and fucking suck! 

    • True is in third place for English customer service. If you want the best customer service, use DTAC Happy. That said, I do currently use True and have had luck with getting an English speaking operator to cancel my 3G package, so I could upgrade to the larger one.

    • disappiontedcustomer

      I couldn’t access to mobile internet since september 2012 until I went to a different country and used a different sim card.

  • Qainan77

    All promotion are fantastic very reasonable price

  • Kenny williams

    Why cant i top up with voucher?? I type *120*voucher number# nothing happen’s

    • Please contact us from your email used on your or order so we can identify you.

  • unhappytech

    Thai 3G is as ancient than stone age I.T green screen type-rs.. I could get quicker internet on a 56K dial-up than the so-called 3G in Thailand… True, AIS, DTAC, 3BB, tried them all and they all s*** BIG TIME… So don’t waste your time and money on these so called packages… Leave this 3rd world country….

    • That said, I just talked to some visiting Canadians and they were more than impressed with the speed. Personally I can do viber and skype calls on 3G at times, and youtube videos are watchable.

    • Btt42

      That is the best you could do for everyone – Return to sender. Thank you.

    • trader1nb

      how can be 3G be as ancient as stone age? . I bet you are more ancient than 3G. it shows in your profile name you ..compoop.

  • movefromtrue

    True is the worst! Try not to support them if possible. Their coverage is criminal and their customer support is a joke.

    • Would agree with you they are at the bottom of the pile. But having 3 choices rather than only two, is a good thing.

  • A True Beliver

    Its a wonderful company among the very best, they even CHARGE YOU $$$ to call customer service, and put you on hold as your airtime runs out. YES it is on your air time!  I simply dont understand why everyone thinks they are so bad, especially since they invente the technology and not took it from the US and other countries.

  • A True Beliver

    Its a wonderful company among the very best, they even CHARGE YOU $$$ to call customer service, and put you on hold as your airtime runs out. YES it is on your air time!  I simply don’t understand why everyone thinks they are so bad, especially since they invented the technology and not take it from the US and other countries.

  • Nc-mielkewo2

    Support in English  is practically non existing. It is not possible to extend validity through *9344

  • Lga39

    Here in Pattaya , brilliant 3G in IPad even on beach

  • Tom

    How do I find my number on an iPad

  • disappiontedcustomer

    I’ve been using true move for over 5 years now and got a smartphone with wifi 2 years ago, nothing went wrong until end of last year, whenever i tried to turn on my wifi it said: error and when i turned on my mobile network, the wifi would turn on and say: Unable to scan for networks. I tried fixing it and bought package T2 and neither the mobile network or the wifi will turn on. I waisted 200 baht and nothing had changed.

    • disappiontedcustomer

      When I went to a different country and used a different SIM it worked perfectly, so I’m guessing it’s not my phone.

  • Bill

    We’ve have 3G+ service, 6MB+ throughput, in a small village 30 minutes outside of Korat, for over a year. Works great, I can work tethered as if I was on a wire in Bangkok. And it’s not a rare pocket of service. They have HSPDA throughout the countryside. It’s the best network for speed, especially in remote places. EDGE is unusable. Get a SIM and give it a try. Their English support through SMS and online is weak at best though.

  • Fed Up

    I tried to call 1331 – all in Thai. Yesterday, before I bought credit, there was an English option and I spoke to someone, though they couldn’t explain things very well, I figured if their lines weren’t jammed, at least their 3G must be operational. Perfect timing for them to completely drop English support.

    Go on the website – look for promotions / packages with bandwidth –
    WHERE??? Can’t find out what the plans offer or what they include. The ONLY way to get anything done is to go to the office – waste 1/2 a day going, returning, waiting in line, in other words.

    Finally figure out how to get a package working – tether to my computer to put the message-responses through Google-Translate. Plan is active. Connect OK. But… it will only let me load TrueMove’s website. SWELL – and no tech support, chat “1st in line” for 2 hours (clearly that is unmanned).

    OTOH, AIS 3G, which they offer through TOT (they don’t have their own 3G network), has been offline for 4 days. Call AIS – have to press ‘2’ every 10 seconds (I timed it) or they drop the call. Then, “Oh, everything is fine, sir” but will not authenticate User/Pass. Call TOT – no answer for 1 hour – clearly they have a problem.

    So, TOT is down, AIS uses broken TOT, TrueMove doesn’t have any information I can read or anyone to speak to. Any other 3G options out there??

    Why is it I can go to Cambodia and get 6X bandwidth for the same price, AND people who speak fair-English AND buy a visa for a year at a time and be generally unmolested? It is clear which country is “Open For Modern Business.”

    • Well, that leaves DTAC, which is the leader in English language support.

  • Kimi

    hey where do u go to get your screen fixed for the true move tablet ??

  • Jean

    Hi there. I have some trouble with signing up on truemove H online. When
    i type in the IMEA number after Choosing the brand and device, the
    chosen brand and devise disappears automatically. And vice versa the
    same stupid thing!

    Is there a solution for this? i am doing something wrong? Please help, Thanks in advanse.

    sincerely, Jean

  • sjss

    How can I get SMS so that I can text with True H 3G?

  • Nico

    It is a pity that rather big firms as true move think that thailand is the centre of the universe. WAKE UP! Asean is coming and all your neighbouring countries plus the rest of the world dont speak or read thai.

    • James Smith

      I had a Thai student tell me quote ” the Thais are educated now ” which would explain why all the younger Thais work in the malls and not the bars. Now mostly older Thais from 2003 or so work in the bars and seem to be smarter than the educated twittering, Instagraming, facebooking, googleing younger “educated” Thais in the mall. So educated that they all have the same phone lol. I have been here along time and yes they are growing and changing but they don’t understand the education they received or something, Its like teaching someone to fly and then giving them a 737. You have a nice plane but don’t understand it. Good education but not ready for it.
      The educated Thai has a new word now you didn’t hear back in 2000, its “Promotion” which they don’t understand. Having returning customers is a long term investment and in the tourist market when your customer service lacks then it takes around 2 years to see the start of the drop. The Thai baht and tourist are dropping like I said it would 2 years ago. Back in the day they didn’t charge you to use the restroom even if you were not a customer now they charge you which is small but even has gone up from 5 to 10 + baht . When I saw this happen I knew it was the end. Even though its small amount it shows how they think.
      Soon they will charge you for ice,ketchup,salt and pepper with your meal. They like to increase the price without thinking, like they did with minimum wage and caused small business to lay off, reduce weekly hours and reduce jobs. The word complimentary is not in the Thai dictionary, they just learned the word promotion and use it to rip you off LoL. The blue shirts removed a democratically elected leader because they think she caused the market crash when it was a global issue, also they decided they didn’t like her for a number of reasons, so they blamed her for her brothers rice scandal, but its ok for the military to kill Russian tycoons. So then they went into martial law had a curfew and bars close early and tourist flee. This is why democracy doesn’t work in most places. They only see short term, if your economy is not ready to increase minimum wage and you force it then small business will lay off workers, stop hiring, reduce hours per week and large business will relocated to Vietnam ect.
      So the blue shirts won red shirts lost.
      Well tourist are dropping like flies, bars and restaurants are closing and they baht is moving into my favor. Sad thing is they will never know why or what caused there crash. All the foreigners are going to Cambodia,Vietnam, Phil. I am as well.
      I already have a condo in Cambodia. It was refreshing to ask my server how much for for the ice teas? he said ” are you crazy your a guest here, you no pay for ice tea, its complimentary”. That was nice. Cambodians understand complimentary and speak good English and don’t charge you for stupid things like using the restroom even if your not a customer which is nice when there economy has a large interest in English tourists. Its nice to be able to speak the language of your customers.
      I have been all over from Latin America ect and everyone understands complimentary but the Thais never heard of it.

  • Peram

    I want know the price plan for true move sim card.

    • As cheap as 50 baht.

  • herbaled

    Is this website actually up-to-date? Does anyone monitor it???

    • Yes and yes.

    • Yes it’s still alive and well.

  • Dyre

    Information is bogus. Dialed 9304 and got a message that the call can’t be completed. Still looking for ANY help using this awful, horrible, despicable service. Anyone know of any other better services here in Thailand? Man I miss Verizon!

    • Are you on True Move or True Move H?

  • fafa

    Anyone know how to transfer credit?

    • Hi Fafa, it differs for each network and I think only one of them is easy.

  • venug

    am i from india i want to know if any special pack is available for calling to india?

  • john

    nothing but rip offs…

  • Junjun Moreno Sevilla

    I cant call any customer service what should i do? I got 500 bhat but still cant register to any surfing packages huhu help please

  • James Smith

    I had a Thai student tell me quote ” the Thais are educated now ” which
    would explain why all the younger Thais work in the malls and not the
    bars. Now mostly older Thais from 2003 or so work in the bars and seem
    to be smarter than the educated twittering, Instagraming, facebooking,
    googleing younger “educated” Thais in the mall. So educated that they
    all have the same phone lol. I have been here along time and yes they
    are growing and changing but they don’t understand the education they
    received or something, Its like teaching someone to fly and then giving
    them a 737. You have a nice plane but don’t understand it. Good
    education but not ready for it.
    The educated Thai has a new word now
    you didn’t hear back in 2000, its “Promotion” which they don’t
    understand. Having returning customers is a long term investment and in
    the tourist market when your customer service lacks then it takes around
    2 years to see the start of the drop. The Thai baht and tourist are
    dropping like I said it would 2 years ago.
    Back in the day Thais
    didn’t charge for the restroom even if you were not a customer now they
    charge a small 5 to 10 + baht . When I saw this happen I knew it was the
    end. Even though its small amount it shows how they think.
    Soon they
    will charge you for ice, ketchup, salt and pepper with your meal. They
    like to increase the price without thinking, like they did with minimum
    wage and caused small business to lay off, reduce weekly hours and
    reduce jobs. The word complimentary is not in the Thai dictionary, they
    just learned the word promotion and use it to rip you off LoL.
    Then
    the blue shirts removed a democratically elected leader because they
    think she caused the market crash when it was a global issue. Also they
    decided they didn’t like her for various reasons, so they blamed her
    for her brothers rice scandal, but its ok for the military to kill
    Russian tycoons by shooting all 5 of them in the face in a public
    resturant.
    So then they went into martial law had a curfew causing
    bars to close early and tourist flee. This is why democracy doesn’t work
    in most places. They only see short term, if your economy is not ready
    to increase minimum wage and you force it then small business will lay
    off workers, stop hiring, reduce hours per week and large business will
    relocated to Vietnam ect.
    So the blue shirts won red shirts lost.
    Well
    tourist are dropping like flies, bars and restaurants are closing and
    they baht is moving into my favor. Sad thing is they will never know why
    or what caused there crash. All the foreigners are going to
    Cambodia,Vietnam, Phil. I am as well.
    I already have a condo in
    Cambodia. It was refreshing to ask my server how much for for the ice
    teas? he said ” are you crazy your a guest here, you no pay for ice tea,
    its complimentary”. That was nice. Cambodians understand complimentary
    and speak good English and don’t charge you for stupid things like using
    the restroom even if your not a customer which is smart when there
    economy has a large interest in English tourists. Its a good idea to be
    able to speak the language of your customers.
    I have been all over from Latin America ect and everyone understands complimentary but the Thais never heard of it.

    • George

      much truth in what you’re saying only one misconception in it: the failure to understand ‘complementary’ and the lack of idea of building long term customer relation is much worse in Cambodia and the Philippines, from where I just litteraly fled because of their unscrupulous greed and constant attempt to make the fast and big buck now on their major business plan based on deception, trap and ripoff. Thailand is going the same road more and more…they all just don’t learn and their touristbusiness will suffocate in their greed

  • devil demon

    I want to chang langauge in Myanmar or english.I can’t 9304 call center.please help……..